Privacy Policy

The Dell Hampshire is a family-friendly café, pizza and events venue located in the Meon Valley, Hampshire. We are committed to protecting your personal data and being transparent about how we use it.

This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and your rights in relation to it.

For any questions about this policy, please contact us at: info@thedellhampshire.co.uk

1. What Personal Data We Collect

We collect the following types of personal data:

a) Newsletter sign-ups

When you sign up to our newsletter through our website, we collect your email address. We use this to send you updates about events, ticket launches, and news from The Dell.

b) Pizza pre-orders via Flipdish

When you pre-order a pizza through our ordering link, you are directed to the Flipdish portal (a third-party ordering platform). During this process, Flipdish may collect your name, telephone number, and email address in order to process your order. If you specifically opt in during the ordering process, your email address may be used for marketing communications from us.

c) Website usage data

We use Google Analytics to collect anonymised data about how visitors use our website. This includes information such as pages visited, time spent on the site, and general location (country/region). This data does not identify you personally.

2. How We Use Your Data

We use your personal data for the following purposes:

  • To send you our newsletter (if you have signed up)
  • To process and fulfil your pizza pre-orders
  • To send marketing communications where you have opted in during the ordering process
  • To understand how our website is used and improve it (via Google Analytics)

3. Legal Basis for Processing

Under UK GDPR, we process your data on the following legal bases:

  • Consent: for newsletter sign-ups and marketing opt-ins during ordering
  • Contractual necessity: for processing your pizza pre-orders
  • Legitimate interests: for website analytics to improve our service

4. Cookies

Our website uses cookies to improve your browsing experience and to help us understand how our site is used. When you first visit our website, you will be asked to consent to our use of cookies. You can withdraw your consent at any time by adjusting your browser settings. For more detail on the cookies we use, please see the cookie notice displayed on our website.

5. Third Parties

We use the following third-party services which may process your data:

  • Flipdish: our online ordering platform. Their privacy policy is available at www.flipdish.com
  • Google Analytics: for website analytics. Google’s privacy policy is available at policies.google.com/privacy

We do not sell your personal data to any third parties.

6. How Long We Keep Your Data

We keep your data only for as long as necessary. Newsletter subscriber data is retained until you unsubscribe. Order data is retained for up to 7 years for legal and accounting purposes. Website analytics data is retained in line with Google Analytics’ default retention settings.

7. Your Rights

Under UK GDPR, you have the following rights:

  • The right to access the personal data we hold about you
  • The right to correct inaccurate data
  • The right to request deletion of your data
  • The right to withdraw consent at any time
  • The right to object to processing based on legitimate interests
  • The right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk

To exercise any of these rights, please contact us at: info@thedellhampshire.co.uk

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.